Delete your NavRun account

In the app

Open NavRun on your iPhone or Android phone, open your profile, go to Account, and tap Delete account. You are asked to confirm before anything is removed. When it finishes you are signed out.

On the website

Sign in at navrun.app, open your Preferences page, and choose Delete My Account near the bottom. If you have forgotten your password, you can reset it first.

By email

If you cannot sign in, or you would rather I do it, write to [email protected] from the email address on the account and say you want it deleted. I will take care of it. You do not have to explain why.

What is deleted

Deleting your account removes all of this, right away and for good:

• Your account, your email address and your preferences.
• Your runs, splits and GPS routes, whether they came from Strava, Apple Health or Health Connect.
• Your training plans, races, race plans, gear and drop bag lists, and the weekly reports and feedback written for you.
• Your live sessions, the positions saved in them, and the voice clips and notes in them.
• Your push notification tokens and your notes to Ike sent from the app.

NavRun also disconnects Strava when it deletes your account, so Strava stops sending us anything.

What is kept

• The copy of a note you sent from the Tell Ike screen that was emailed to the NavRun inbox. Email me and I will remove that too.
• Payment records. The store or processor you paid through, Apple, Google Play or Stripe, keeps its own record of the purchase under its own rules, and the law may require it.
• Anything we are required by law to keep.

Voice clips and notes in a live session are removed 30 days after they are sent even if you never delete your account. The Privacy Policy lists every retention rule.

Subscriptions

Deleting your account does not stop a subscription you bought through Apple or Google Play, and uninstalling the app does not either. Cancel it where you bought it:

• Google Play: open your subscriptions in Google Play on your Android phone, or at play.google.com/store/account/subscriptions, choose NavRun, and tap Cancel subscription.
• App Store: on your iPhone, open Settings, tap your name, then Subscriptions, choose NavRun, and tap Cancel Subscription.
• navrun.app: a subscription bought on the website is cancelled for you when you delete your account.

If you only used a share link

If you followed someone's run and typed a name, you do not have an account. To have your messages and your name removed, email [email protected] and say which run it was.